Your Partners in Performance
Create Better Results > Enjoy Company Growth > Improve Customer Satisfaction
Create Better Results > Enjoy Company Growth > Improve Customer Satisfaction
Transformation of business regardless of their size or turnover is Gary’s passion and focus. Leading companies out of old practices, technology, processes and people management is what Gary loves and does best. For example, inside a 5-year period Gary took the Cigna Thailand business revenues from $10m to $70m reversing a $7m loss to a $4.5m profit. Now that’s some transformation and a real Partner in Performance!
In 2008, when Gary was the CEO of Cigna Thailand, he approached us to discuss a partnership where Cigna would take on the direct distribution of our insurance products. Gary was convinced Cigna could yield better results and improve customer satisfaction so asked to go ‘head to head’ with the incumbent vendor, a firm that was well and truly entrenched in our business. Several years on the results of his expertise are still evident with Cigna now Tesco’s largest direct distribution partner in Thailand. Gary had the courage to take on an entrenched player and the skill and guile to beat them at their own game.
Patrick, CEO, Tesco Financial Services, Thailand
Gary Denson is a man with vision. He has the ability to visualise an end state and the character and intellect to take people on the journey with him. I had the pleasure of working with him over many years as the partnership between our two firms grew. His desire for all business partners to realise their goals is part of his holistic approach to business success. Through his leadership people realise ownership of ideas and are empowered to realise outstanding results. This dynamic management philosophy became embedded in Cigna’s culture and the entire team aligned to deliver against their goals and the regions. Through his leadership Cigna’s market share increased significantly and we are proud to use this relationship as a ‘best of breed’ exemplar when speaking to other clients of how to execute a Greenfield relationship successfully in Thailand.
Adrian Apperley, Group CEO, CWA